Dining Center Operations Manual

CONTENTS

1. Responsibilities of The Dining Center Operator

2. Responsibilities of Highland Valley Elder Services

3. Guidelines for Hiring, Orientation and Training
Criminal Offender Record Information**CORI**Checks

4. Eligibility for Home Delivered Meals
Information for New Home Delivered Meals Participants

5. Emergency Meals
Storm Day Policy & Telephone Follow Up
Cancellation Decisions
Calling Tree

6. Driver’s Procedures

7. Emergency Procedures-Dining Center Coordinator

8. Confidentiality and the Voluntary Contribution System

9. Eligibility for Dining Center Meals
Enrollment Procedure for Participants at Dining Centers
Reservation System for Dining Center Meals
Policy for Guests at Dining Centers

10. Dining Center Daily Routine

11. Nutrition Site Council
Nutrition Project Council

12. Food Temperature Maintenance and Reporting
Removal of Food from Dining Centers
Permits, Certificates, Inspections

13. Food Handling and Site Cleanliness

14. Health and Safety Placards
Portion Control

15. Dining Center Inventory
Equipment Maintenance & Repairs
Supply Orders

16. Reports
Weekly Home Delivered Meals Report
Congregate Meals Report

17. Forms
Dining Center Enrollment Form
Meal Order Sheet
Federal Home Delivered Meals Reassessment
The Blue Card (Also available in Spanish)
Daily Contributions Sheet
Highland Valley Elder Services Authorization Form
Interoffice Communications Form

Updated 5/10