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Nursing Home & Ombudsman Services

Ombudsmen
Did you know that, as a resident of a long-term care facility, you have real choices and an important voice in shaping the care you receive?

Do you know that being treated with dignity and respect, and feeling safe in your environment, are your fundamental rights as a nursing home resident?

Call us at (800) 322-0551 to find out more about our our Ombudsmen and Nursing Home Support services.

About Ombudsmen and Nursing Home Services

The Highland Valley Ombudsmen services are provided free of charge to all residents of long-term care facilities, their family members, friends and caregivers. Our trained and supervised Ombudsmen visit nursing and rest home residents weekly, and provide a way for residents and their families to voice their concerns and have their complaints addressed.

You can discuss in confidence any problems or concerns you may have relating to your care, safety, or a facility’s policies or practices. From concerns about financial matters, to feelings of loneliness and boredom, our Ombudsmen are there to listen and help you resolve issues, improve the quality of your care, and advocate for your rights.

The program also provides information to consumers regarding placement and referral services.

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