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Employment Opportunities

Please see below for available openings at Highland Valley Elder Services.  We offer our full-time employees:

  • • 37.5-hour Work Week
  • • Group Health, Dental and Vision Insurance
  • • Medical & Dependent Care Flexible Spending Accounts
  • • Employer-paid Life and AD&D Insurance
  • • 401(k) Retirement Plan, with matching and discretionary employer contributions
  • • 13 Paid Holidays & 3 Personal Days
  • • 15 Vacation days
    To apply, send cover letter and resume to: ctwiss@highlandvalley.org

    Highland Valley is an AA/EOE.

Company Background:
Highland Valley Elder Services, Inc. is a private, non-profit corporation that serves 24 communities in Hampshire and western Hampden counties. We serve older adults and their families through collaboration, education, advocacy, and a range of programs designed to support them where they live.

Receptionist

AUTHORITY: This position reports to and is supervised by the Office Systems Manager.

REQUIREMENTS: Comfortable learning new software and databases. Working knowledge of Microsoft Office programs. Must be detail oriented with strong organizational skills. Independent functioning, initiative, research skills, and the follow through required to complete projects. Ability to maintain confidentiality. Must be able to sit for long periods of time at a computer. Ability to pass a CORI check

DUTIES AND RESPONSIBILITIES:

I. Reception/Office Support Functions:
A. Answer telephone in a professional and courteous manner, expediting calls and messages efficiently and effectively.
B. Date stamp and distribute incoming mail.
C. Record incoming checks on appropriate sheets.
D. Prepare and stamp outgoing mail and deliver to mailboxes.
E. Monitor postage meter, keeping balance above $200, initiating request for payments when necessary and printing monthly postage report.
F. Process incoming and outgoing faxes, preparing cover sheets when necessary and forwarding incoming faxes appropriately.
G. Complete mail requests, copy jobs and CM and I&R logs.
H. Monitor general agency email box and forward email appropriately.
I. Update procedures as necessary.
J. Assist in maintenance of Resources database.

II. Additional Job Requirements
A. Coordinate with other Internal Operations staff on tasks and assignments, as appropriate.
B. Participate in training and development activities to increase knowledge/skills leading to strong performance in this position.
C. Attend applicable staff and/or Agency meetings.
D. Participate in required quality performance initiatives within program area.
E. Perform other tasks assigned by supervisor to meet agency needs.

III. 5. Physical Requirements
A. While performing duties of position, employee will be required to sit/stand for extended periods.
B. Working knowledge of computers, applicable software and databases and capacity to see computer screen and read written material.
C. Capacity to communicate verbally with staff, supervisors, consumers and community.
D. Capacity for the fine manipulation with use of office equipment.
E. Capacity for occasional reaching, lifting or bending.
F. Capacity to hear on the telephone with no relay interchange.

IV. Work Environment Expectations
A. Work is 90% indoor work; 10% outdoor (i.e. travel to attend facilities, meetings, presentations and trainings).
B. Available to work an hourly position with primary hours daily M-F, 9am-5pm. $15.00 per hour
C. Ability to drive own vehicle as the position requires.

Meals on Wheels Assistant Coordinator

JOB SUMMARY: This position will provide operational support to the Agency’s
Nutrition Program.

AUTHORITY: This position reports to and is supervised by the Northampton and
Easthampton Dining Center Coordinators

REQUIREMENTS: High comfort level with learning new software and databases.
Working knowledge of Microsoft Office programs. Must be
detail oriented with strong organizational skills in a fast paced
environment. Independent functioning, initiative, and the follow
through required to complete deadlines. Must be able to sit for long
periods of time at a computer. Ability to pass a CORI check.

I. JOB REQUIREMENTS:

1. Must be able to safely perform all job functions consistent with food service duties.
2. Must be able to use the telephone to maintain contact with elders and agency
personnel.
3. Must be able to write and fill out required forms.
4. Must be able to work both independently and cooperatively with the elders in the
community, to promote a friendly and home-like atmosphere.
5. Must have computer skills and be comfortable learning new software.
6. Must be knowledgeable about current office technology.
7. Must be able to read maps and design route sheets for drivers including, reorganizing
routes as clients enter or leave the program.
8. Must have food service knowledge and experience.
9. Must have good communication skills, both oral and written.
10. Must have strong interpersonal skills, including willingness to engage new and potential
participants.
11. Must have vehicle to travel within service area for meal deliveries.
12. Must be willing to substitute at other Community Dining Centers in the absence of the
Site Coordinator.

II. JOB DUTIES AND RESPONSIBILITIES:
1. Take reservations, cancellations and place orders with Kitchen for Home Delivered
Meals.
a. Coordinate with the elders the set-up, supplies, portion control, sanitation and
equipment in the Dining Room.
b. Monitor food delivery, including meal count & temperature readings from the
kitchen.
c. Maintain daily attendance sheets, voluntary donations and monthly
consolidation forms for Community and Home Delivered Meals.
d. Other tasks as specified in the Dining Center Operations Manual.
2. Participate in training and development activities to keep up with knowledge/skills
leading to a strong performance in this position.
3. Participate in required quality performance initiatives within program area.
4. Perform other tasks as assigned by supervisor to meet agency needs.

III. Environmental Conditions – work is 90% indoor work; 10% outdoor (i.e. travel to attend meetings, events, errands and trainings). If making meal deliveries, work is 90% outdoor and 10% indoor.

IV. Physical Requirements

1. Employee will be required to sit/stand for extended periods.
2. Capacity to see computer screen and read written material.
3. Capacity to communicate verbally with staff, supervisors, consumers and community.
4. Capacity for the fine manipulation with use of office equipment.
5. Must be able to lift at least 25 pounds and move it at least 100 feet.

V. Work Environment Expectations

1. Available to work a 15 hour week as follows: Monday to Friday, 9:30 am to 12:30 pm
(10 am to 1pm when needed) $12.75 per hour. Great for stay at home parents!
2. Ability to drive own vehicle as the position requires. Mileage reimbursement is
available.

Nutritionist

JOB SUMMARY: Menu planning, nutrition education and training, dining center and kitchen inspections, screening elders for malnutrition

JOB AUTHORITY: This position reports to and is supervised by the Nutrition Program Director.

EDUCATION REQUIREMENTS: Bachelor’s Degree in Nutrition or a related field.
R.D. and License required.

EXPERIENCE REQUIREMENTS: Two years’ experience in nutritional quality control
in food service operations, nutrition education
and site sanitation.

PRIMARY FUNCTIONS AND RESPONSIBILITIES:
I. Menu Planning
a. Compiles the monthly menu in accordance with state nutritional standards.
b. Submits a quarterly nutritional analysis.
c. Inputs menu into Computrition.

II. Nutrition Education
a. Compiles nutrition education information for publication in the monthly menu and for distribution to participants as directed.
b. Plans, conducts and evaluates nutrition education programs for participants.

III. Training/Evaluation
a. Plans, organizes, conducts and evaluates in-service programs for food service personnel.
b. Inspects (at least annually) each meal site for sanitation and general
c. operating procedures of home-delivered and site food operation. Evaluates the food service system twice annually for compliance with state and agency standards of operation.
d. Type up kitchen and site inspections.

IV. Screen elders for malnutrition

V. Participates in training and development activities to increase knowledge/skills for continuous strong performance in this position.

VI. Attends Nutrition Project Council meetings first Wednesday of each month.

VII. Attends Nutritionist quarterly meeting in Boston.

VIII. Participates in required quality performance initiatives within program area.

IX. Oversee monthly temperature controls, fridge temp controls and HDM
temperature control.

Administrative Assistant

JOB SUMMARY: This position will provide operational support to the Agency’s
Programs.

AUTHORITY: This position reports to and is supervised by the Office/Systems Manager.

REQUIREMENTS: High comfort level with learning new software and databases.
Working knowledge of Microsoft Office programs. Must be
detail oriented with strong organizational skills. Independent
functioning, initiative, research skills, and the follow through
required to complete projects. Must be able to sit for long
periods of time at a computer. Ability to pass a CORI check.

DUTIES AND RESPONSIBILITIES:

I. Operational Support: Is accountable for maintaining office/support functions as related to the work of the Agency.

A. Is responsible for the completion of clerical work using best judgment in prioritizing work and tact, discretion and confidentiality in dealing with staff and members of the public. Provides operational support to all programs by completing those tasks in an efficient and timely manner (i.e. correspondence, scheduling, filing, computer use, copying, and mailings).

B. Completes projects which require independent functioning, initiative, research, and follow through. These include but are not limited to grants, internal analysis, statistical reporting, and procedural and regulatory updates.

C. Updates and maintains computer databases and word processing directories as related to the Agency’s programs.

II. Other

A. Coordinates with other Internal Operations staff on tasks and assignments, as appropriate.

B. Participates in training and development activities to increase knowledge/ skills leading to strong performance in this position.

C. Attends applicable staff and/or Agency meetings.

D. Participates in required quality performance initiatives within program area.

E. Other tasks as assigned by supervisor to meet agency needs.
$14 per hour with full benefits

Care Advisor/Geriatric Case Manager

Position Overview:
Highland Valley Elder Services, Inc. is currently hiring for a Care Advisor to increase living options for elders by developing, implementing and monitoring a service plan, using a comprehensive assessment procedure, which will best assist an elder to maintain the living arrangement of his/her choice.The Care Advisor reports to and is supervised by the Home Care Program Director and the Home Care Supervisor.
Essential Functions and Responsibilities:
• Link and coordinate resources with elders.
• Make comprehensive assessments through field interview and observation. Conduct monitoring visits at regular intervals and as needed.
• From this assessment, develop and implement a service plan, make referrals to appropriate agencies and follow up on these referrals.
• Act as an advocate to/with the elder when necessary.
• Maintain the case file by completing all mandated paperwork in a timely fashion according to required documentation standards.
• Provide Information and Referral services.
• Participate in Highland Valley’s development of comprehensive community programming efforts.
• Participate in training and development activities to increase knowledge/skills for continuous strong performance in this position.
• Participate in required quality performance initiatives within program area.
• Other tasks as assigned by supervisor to meet agency needs.
Qualifications:
• Bachelor’s degree required, social work or related field preferred
• Must have valid driver’s license and reliable transportation
• Prior experience with assessments or patient intake
• Prior sales experience a plus but not required
• Ability to operate independently and use discretion
• Strong work ethic and commitment to success
• Caring attitude and compassion
• $18 per hour

Job Type: Full-time
Accepting resumes until position filled.

Submit cover letter and resume to:
ctwiss@highlandvalley.org
Cathy Twiss, Assoc Dir of HR
320 Riverside Drive, Suite B
Florence, MA 01062
Fax: 413-584-7076
AA/EOE

 

Are you looking for work in the home care industry?

Highland Valley Elder Services does not employ home healthcare workers. However, our provider partners are frequently interested in adding to their team of professionals.  Click here for direct care worker opportunities outside of Highland Valley.

 

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