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Volunteer with Highland Valley Elder Services

Support Highland Valley Elder Services, and help elders in your community, by volunteering. Please call us at (800) 322-0551 or (413) 586-2000 to find out more.

Training Leaders

Highland Valley Elder Services provides educational trainings for chronic disease self-management, diabetes self-management, Cancer thriving and surviving, and positive self-management programs. Courses are 6 weeks long and the training for leaders is 4 days long. A course curriculum is provided. For more information on becoming a trainer for these courses, contact Cathy Twiss at 413-588-5765. This is a great opportunity for former teachers and trainers who want to make a difference!

Meal Delivery

Highland Valley Elder Services provides hot meals to eligible elders living at home. Become a meal delivery driver!

Ombudsman Services

Ombudsmen are trained to investigate long-term care facilities to ensure that elders’ rights, benefits and entitlements are in place. Ombudsmen help with issues ranging from financial matters to loneliness, from nutrition to personal care.

Money Managers

Money managers are trained and supervised in helping elders with bill paying, budgeting, and other financial matters.


Administrative volunteers are trained and supervised to support executive staff on a daily basis and program staff working with elders to remain in their homes.

Mobile Food Bank Pantry

10-12 Volunteers needed twice a month to help with food distribution at our Mobile Food Bank Pantry.  Days are 1st and 3rd Monday of each month.  The distribution time is 10:00 am to 11:00 am. Volunteers arrive at 9:30 am and leave at 11:30 am.  Location is St John’s, 60 Broad Street in Westfield.  The mobile food pantry processes 200 families and reaches 400-600 individuals each event. This is a year round event so wear comfortable clothing.  This is a fantastic opportunity to help people from all walks of life.   For more information, please call Kelly McCarthy at 413-588-5596. Thank you for your support with this community project.

Vollunteer Benefits Counselor: Benefits Counseling and Application Assistance Program

Job Summary: Volunteers will work directly with clients or designees to identify benefit programs and services, and complete applications.

Program Authority: Position will be supervised by the Money Management Supervisor.


• Must pass CORI check.
• Background in health and/or human services a plus.
• Good oral and written communication skills.
• Ability to learn various benefit applications and program summaries.
• Must be able to fill out required forms.
• Ability to work independently with seniors in the community, creating a welcoming atmosphere.
• Willingness to comply with Highland Valley policies regarding confidentiality and reporting.
• Agreement to attend training programs. Training is available free of charge in Northampton.
• Must have transportation to client appointments and BCAA trainings.
• Ideal for retirees.
Duties and Responsibilities:

1. Become proficient in benefit applications and programs.
2. Meet with clients, family members or designees to review benefit options both in the office and community.
3. Must be comfortable doing home visits.
4. Complete and submit applications when applicable.
5. Transfer confidential documents to the Supervisor.
6. Provide follow-up assistance as needed.
7. Notify the Supervisor of any concerns related to a client’s safety.
8. Work cooperatively with other BCAA Volunteers and staff.
9. Complete reports and documentation as required.
11. Mileage reimbursement is available.
12. Service area is 24 towns within Hampshire and Hampden counties.
13. Variable hours within the time frame of Monday to Friday, 9am to 5pm.
To Apply: Send resume and cover letter to ctwiss@highlandvalley.org or call Cathy at 413-588-5765.

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